SUPPLY AND SCALE

Senior supply chain leadership, without the full-time hire.

Supply and Scale provides fractional leadership for growing consumer brands: supply chain and operations, Amazon and e-commerce, procurement and programmes, and HR. It is backed by 25 years of operations experience across beauty, personal care, vitamins, pharma and medical devices, and by senior people leadership to scale the team.

Five ways we help brands scale

Fractional means senior experience for an agreed number of days each month, without a full-time salary. Bring us in for one of these, or for the whole chain. Every engagement is led by a senior operator who has done the job in-house.

Plan and make

Fractional supply chain and operations leadership

A senior head of operations working inside your business for an agreed number of days each month. We own planning, inventory, suppliers and fulfilment so the founders can get back to building the brand, and we leave behind a function that runs without us.

  • Demand planning and S&OP that the whole team uses
  • Inventory and cash control, from reorder points to slow-moving stock
  • Co-manufacturer, packaging and supplier management
  • Board-ready operational KPIs and cost-to-serve analysis
  • Building, hiring and mentoring the operations team
More on fractional supply chain leadership

Sell

E-commerce growth and Amazon optimisation

Hands-on resource to grow direct-to-consumer and marketplace sales, with the operations behind them working properly. Amazon is where we go deepest: most stalled Amazon stores are an operations problem as much as a marketing one.

  • Amazon store audits: listings, content, account health and suppressed ASINs
  • FBA, FBM and Seller Fulfilled Prime decisions and inbound planning
  • Advertising structure and profitability by SKU, not just ROAS
  • Stock-out prevention and peak-season forecasting
  • DTC fulfilment, returns and customer-experience fixes
More on Amazon and e-commerce growth

Source

Procurement: tenders, RFQs and supplier selection

Structured, defensible procurement that gets you better terms and the right partner first time. We run the whole process, from writing the specification to signing the contract, and you make the final call with the evidence in front of you.

  • Requirements and specifications written with your team
  • RFI, RFQ and full tender packs, with a long list of qualified suppliers
  • Weighted evaluation scoring and site visits
  • Negotiation, contract terms and service levels
  • 3PL, co-manufacturing, packaging, freight and software tenders
More on tenders and 3PL selection

Move

Programme delivery: ERP, WMS and 3PL transitions

Large operational change, planned and run so that orders keep shipping while it happens. We act as your programme lead, holding vendors to their plan and making sure the business is ready on go-live day.

  • ERP and inventory-system selection and implementation
  • Warehouse management system go-lives
  • 3PL moves with stock counts, dual running and cutover plans
  • Data migration, user acceptance testing and training
  • Vendor, budget and stakeholder management through to handover
More on ERP, WMS and 3PL programmes

People

HR leadership to scale the team

A fractional HR Director who plans the people side of growth alongside the operational plan, so the business is hired, led and rewarded to deliver it. Led by Lindsay Barnett FCIPD, with more than 25 years in senior HR roles.

  • Workforce and recruitment planning
  • Talent attraction and retention, with pay and reward planning
  • Manager capability and difficult conversations
  • TUPE, insourcing and outsourcing when you move 3PL or bring fulfilment in-house
  • Restructuring, and people support before and after mergers and acquisitions
More on fractional HR leadership

How an engagement runs

  1. 1

    Diagnose

    A short, focused review of your operation, your numbers and where it hurts.

  2. 2

    Plan

    Agreed priorities, scope and the measures we will be judged on.

  3. 3

    Deliver

    Hands-on work inside your team, your systems and your supplier relationships.

  4. 4

    Hand over

    Documented processes and a team that can run them without us.

Fractional retainer

A set number of days each month, ongoing. Best for brands that need operations leadership but not yet a full-time hire.

Fixed-scope project

A defined outcome and timeline, such as a 3PL move, an ERP go-live or an Amazon store overhaul.

Procurement event

One tender or RFQ, run end to end, from specification to signed contract.

Common questions

What does fractional mean?

Senior experience without a full-time hire. A fractional leader works inside your business for an agreed number of days each month, owns the function day to day and leaves behind processes and a team that can run without them. We offer it for supply chain and operations, e-commerce and Amazon, and HR.

What is a fractional supply chain director?

A senior operator who works inside your business for an agreed number of days each month, owning planning, inventory, suppliers and fulfilment without the cost of a full-time hire.

Who does Supply and Scale work with?

Growing consumer brands, particularly in beauty and haircare, personal care, vitamins and health, pharma and medical devices. We are based in the UK and work with brands internationally.

Can you help with Amazon and e-commerce growth?

Yes. We audit Amazon stores, decide between FBA, FBM and Seller Fulfilled Prime, restructure advertising around profitability by SKU, and fix the stock and fulfilment problems that hold sales back.

Do you cover people and HR as well as operations?

Yes. Lindsay Barnett FCIPD is a fractional HR Director who leads the people side of growth, from recruitment and reward planning to TUPE, restructuring and M&A people support.

How do we get started?

Book a 30-minute introductory call. It is a conversation about your brand and what is getting in the way of growth, with no pitch deck.

About us

Paul Barnett-Gagg, Founder of Supply and ScalePaul Barnett-GaggFounder, Supply and Scale

Built on 25 years of running supply chains

Paul has spent more than two decades inside the supply chains of global and growing brands, including Smith & Nephew, Nestlé and Nature’s Bounty, and led supply chain operations at Dr Organic. Since 2022 he has worked as a freelance operations leader for consumer brands at the point where growth starts to outpace their systems.

Supply and Scale brings that experience to SMEs: the rigour of a large organisation, applied at the speed and budget of a growing one.

Sectors

  • Beauty and haircare
  • Personal care
  • Vitamins and health
  • Pharma
  • Medical devices
Marie DancerIndependent Growth Partnere-Commerce & Digital Marketing

Growing brands profitably online

Marie has 12+ years experience growing brands profitably across DTC, Amazon and digital marketplaces. A former global E-Commerce lead at Umberto Giannini and Dr Organic Group, she has owned 7 and 8-figure P&Ls across the UK, EU and US, with a commercial, margin-first approach to launching channels and scaling sales.

Core skills

  • Amazon & TikTok Shop
  • DTC, Shopify & CRO
  • Pure players & digital retailers
  • Commercial strategy & P&L
  • Channel & international expansion
  • Performance marketing
  • CRM, retention & subscriptions
  • SEO & GEO (AI search)
Lindsay Barnett, Fractional HR DirectorLindsay BarnettFractional HR DirectorPeople & HR StrategyFCIPD · CMC Registered Workplace Mediator

Scaling the people side of the business

Lindsay is a Fellow of the CIPD with more than 25 years in senior HR roles across the private and public sectors. She has been HR Director at a law firm, held international HR Director-level roles with Gap and Banana Republic, and held senior HR roles across the automotive sector. At Supply and Scale she leads the people side of growth, so the operational and commercial plans land with a team that is hired, led and rewarded to deliver them.

Growth puts pressure on people long before it shows in the numbers. Lindsay gives founders and leadership teams the senior people leadership they need as they scale: workforce and recruitment planning, attracting and keeping the right talent, pay and reward that is fair and affordable, building manager capability, and supporting leaders through the difficult conversations that come with growth.

She also guides businesses through the moments when operational change affects people directly: a move to a 3PL, bringing fulfilment in-house, outsourcing a function, a restructure, or a merger or acquisition. That covers TUPE, consultation and redundancy, HR due diligence and a people plan before the change, then integration, aligning terms and keeping key people after it. She works alongside founders and teams to put it in place, balancing legal compliance, commercial goals and employee wellbeing.

Background

  • HR Director, law firm
  • International HR Director-level: Gap and Banana Republic
  • Senior HR roles across the automotive sector

How Lindsay helps

  • Workforce & recruitment planning
  • Talent attraction & retention
  • Pay & reward planning
  • Leadership & manager capability
  • Difficult conversations
  • Operations team design & hiring
  • TUPE, insourcing & outsourcing
  • 3PL and warehouse transitions: the people plan
  • Mergers & acquisitions: due diligence and integration
  • Restructuring & redundancy
  • Employee relations
  • Workplace investigations & mediation
  • HR policies & compliance
More on Lindsay’s fractional HR work

Tell us where your operation is under strain.

A 30-minute call is enough to know whether we can help. No pitch deck, just a conversation about your brand and what is getting in the way of growth.